MEASURING SERVICE QUALITY IN ACADEMIC LIBRARIES USING SERVQUAL SCALE

By:

Durgesh Singh

Contributor(s):

Aditya Tripathi

Language: English Publication details: Varanasi Manish Prakashan 2015/01/01Edition: 1Description: 223ISBN:

9789381539347

Subject(s):

DDC classification:

020.7 DUR/ME

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Lending	Ernakulam Public Library General Stacks	Non-fiction	020.7 DUR/ME (Browse shelf(Opens below))	Available		E192475

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Previous	020.284 ELE ELECTRONIC RESOURCE MANAGEMENT : Modern Scenario	020.285 ATU/AP APPLICATION OF ICT IN LIBRARIES AND INFORMATION CENTRES	020.7 BHA/AC ACADEMIC LIBRARIES	020.7 DUR/ME MEASURING SERVICE QUALITY IN ACADEMIC LIBRARIES USING SERVQUAL SCALE	020.92 GOS/CO CORRIDOR OF BOOKS : Memories, Ideas and Reflections of a Library Workers	021 CHA CHANGING DIMENSION OF LIBRARY AND INFORMATION CENTERS IN INTERNET ERA	021 SEE/MA MARKETING IN LIBRARIES AND INFORMATION CERTRES	Next

– The aim of this study is to measure the perceptions of the Jawaharlal Nehru University (JNU) library users as they relate to quality service and to determine how far the JNU library has succeeded in delivering such service to its users.

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Ernakulam Public Library OPAC Online Public Access Catalogue

MEASURING SERVICE QUALITY IN ACADEMIC LIBRARIES USING SERVQUAL SCALE

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Ernakulam Public Library OPAC

Online Public Access Catalogue