000			02664nam a2200277 4500
008			241214b |||||||| |||| 00| 0 eng d
020			_a9781847941497
037			_cPurchased _n Mathrubhumi Books,Kaloor
041			_aEnglish
082			_a158.5 _bVOS/NE
100			_aVoss,Chris
245			_aNEVER SPLIT THE DIFFERENCE : Negotiating As If Your Life Depended on It
250			_a1
260			_aUK _bPenguin _c2016/01/01
300			_g274
500			_aA former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations--whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss's head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles, counterintuitive tactics and strategies, you too can use to become more persuasive in both your professional and personal life. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, this book gives you the competitive edge in any discussion.
505			_aThe new rules : how to become the smartest person ... in any room -- Be a mirror : how to quickly establish rapport -- Don't feel their pain, label it : how to create trust with tactical empathy -- Beware "yes", master "no" : how to generate momentum and make it safe to reveal the real stakes -- Trigger the two words that immediately transform any negotiation : how to gain permission to persuade -- Bend their reality : how to shape what is fair -- Create the illusion of control : how to calibrate questions to transform conflict into collaboration -- Guarantee execution : how to spot the liars and ensure follow-through from everyone else -- Bargain hard : how to get your price -- Find the black swan : how to create breakthroughs by revealing the unknown unknowns.
650			_aAnecdotes
650			_aNegotiation
650			_aEmployees
650			_aHostage negotiations
650			_aUnited States. Federal Bureau of Investigation
700			_aTahl Raz
942			_cLEN
942			_2ddc
999			_c194174 _d194174