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|---|---|---|---|
| 008 | 150814s9999 xx 000 0 und d | ||
| 020 | _a0 | ||
| 037 | _cPurchase | ||
| 037 | _nHome Shop18.com | ||
| 040 | _beng | ||
| 041 | _aEnglish | ||
| 082 | _a658 | ||
| 100 | _aJoseph Pine I I. B., Etc. | ||
| 245 | _aHARVARD BUSINESS REVIEW: DO YOU WANT TO KEEP OUR CUSTOMERS FOREVER | ||
| 250 | _a0 | ||
| 260 | _bHarvard Business Press | ||
| 260 | _c1995/01/01 | ||
| 300 | _g85 | ||
| 365 | _b150 | ||
| 590 | _aAvailable-Active | ||
| 590 | _dGood | ||
| 630 | _aGENERAL MANAGEMENT | ||
| 650 | _aManagerial Services | ||
| 942 | _cLEN | ||
| 942 | _hGeneral | ||
| 999 |
_c130018 _d130018 |
||