01827nam a22001937a 4500008004100000020001800041037005300059041001200112082001800124100001700142245005800159250000600217260003900223300000800262500128900270650002501559650002001584650002901604260906b        |||||||| |||| 00| 0 eng d  a9780553371314  cGifted nPrashob V,Kakkanad Mobile : 9980042425   aEnglish  a158.5bURY/GE  aUry,William   aGETTING PAST NO : Negotiating in Difficult Situations  a1  aNew YorkbBantam Booksc2007/03/01  g189  a“Getting Past No is the most elegant handbook on the challenge of difficult negotiation and difficult people.”—Leonard A. Lauder, president, Estée Lauder Companies

“Bill Ury has a remarkable ability to get to the heart of a dispute and find simple but innovative ways to resolve it.”—President Jimmy Carter
 
WINNER OF THE BOOK PRIZE OF THE CENTER FOR PUBLIC RESOURCES
 
We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to:

• Stay in control under pressure
• Defuse anger and hostility
• Find out what the other side really wants
• Counter dirty tricks
• Use power to bring the other side back to the table
• Reach agreements that satisfies both sides’ needs

Getting Past No is the state-of-the-art book on negotiation for the twenty-first century that will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!  aPersonal improvement  ahuman relations  aInterpersonal relations.