TY - BOOK AU - Carnegie,Dale TI - 5 ESSENTIAL PEOPLE SKILLS : HOW TO ASSERT YOURSELF, LISTEN TO OTHERS, AND RESOLVE CONFLICTS SN - 9781471115240 U1 - 158.2 PY - 2009////01/01 CY - London PB - Simon&Schuster KW - Psychology KW - Assertiveness (Psychology)-Interpersonal communication-Communication-Interpersonal relations-Success in business KW - Training ER -