TY  - BOOK
AU  - Peggy Carlaw & Vasudha Kathleen Deming
TI  - BIG BOOK OF CUSTOMER SERVICE TRAINING GAMES
SN  - 0
U1  - 658.812 
PB  - Tata Mc Graw Hill Pub. Co. Ltd
KW  - CUSTOMER R
KW  - Customer Relations
ER  -