Vineet Nayar EMPLOYEES FIRST CUSTOMERS SECOND - 0 - Harvard Business Press 2010/01/01 - 199 ISBN: 978 1 4221 4387 2 Source: Purchase Infibeam.com Subjects--Uniform Titles: 10160 Subjects--Topical Terms: Management Employee Participation, Customer Relations Dewey Class. No.: 658.3152